Cyber Security Awareness Month

Cybersecurity Tip #23: Offer Extra Service Opportunities

#CybersecurityTip: As a Managed Service Provider, there is a basic suite of services you will need offer to your network. Often, the base service offerings MSPs should provide include: remote monitoring/management, helpdesk, NOC, anti-virus/anti-malware, email protection, basic firewall, and now, a managed backup. Offering the basic services can keep your business busy, however, it is also good to be aware of other opportunities that available to you. Continue reading below what learn what these additional services are.


There are a variety of extra service offerings you can adapt to your MSP business. However, two main extra service offerings that are relevant in today's industry are:

  1. Security as a Service - or simply a move from MSP to MSSP (Managed Security Services Provider). There is no official definition of what makes a MSP different then that of a MSSP, but the generally, it is that MSSPs provide more threat detection or response services to a breach. This is also known as SIEM (Security Information and Event Management). On top of the basic security layers of the aforementioned, MSSPs offer advanced security that include computer system hardening, BYOD (bring your own device) management, and threat management.

  2. Compliance as a Service - or also known as CaaS can mean two things. The fist is migrating all backup data to the cloud, which in turn provides additional off-site security to your SMBs. Secondly, CaaS means complying to specific standards, such as HIPAA or PCI-DSS. This means is that, in addition to the servers, compliance services need to adhere to specific data protection laws and regulations, which could mean additional data encryption, disaster recovery, reporting, vulnerability scanning, and more. With CaaS it is important to know what industries your SMBs are a part of and leveraging your service offerings accordingly. 

Investigate which additional service offerings are right for your MSP. Best practice is to ensure your MSP is equipped to take on these additional services, and to offer them well.

>> Want to learn more? Passportal will be releasing one cybersecurity tip a day throughout the month of October. Click here to view all.

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Topics: Cybersecurity Tips