Passportal Blog

[SECURITY | 5 MIN READ] With the rise of email cybercrime, staff security awareness training is critical to ensure effective phishing attack prevention.

[SECURITY | 4 MIN READ]  MSPs can save time and gain productivity with an automated, self-service password reset tool for their customers.

[SECURITY | 5 MIN READ] Employee turnover can lead to significant security risks. Here’s what MSPs need to know.

[IT DOCUMENTATION | 5 MIN READ]  Maintaining comprehensive documentation is critical to the success of any MSP.

[SECURITY | 4 MIN READ]  As a managed services provider (MSP), it is crucial to assess the way you are managing both your client's credentials and privileged information and your own. MSP security is client security. With that said, are you comfortable telling your clients how you store and manage access to their network systems? Here are four quick tips to help you enforce security within your own MSP.

[FEATURE RELEASE | 3 MIN READ]  We know you already have tools you use to run your IT service business. One of our major goals for SolarWinds^® Passportal + Documentation Manager is to help promote an open ecosystem for MSPs—one that enables our products to work with your existing toolset.

To that end, we’re excited to announce the release of our integrations with Kaseya^® VSA and Kaseya BMS.

[FEATURE RELEASE | 2 MIN READ]  Your customers expect you to keep their systems up and running. Yet with so much under management, it can be hard for you to keep everything straight. Mistakes can happen—like unintentionally letting a critical IT asset’s license lapse. This can lead to downtime and, ultimately, frustration for your customer.

[SECURITY | 7 MIN READ]  Encryption is fundamental to contemporary internet security. An encryption system scrambles sensitive data using mathematical calculations to turn data into code. The original data can only be revealed with the correct key, allowing it to remain secure from everyone but the authorized parties.

[SECURITY | 4 MIN READ]  Building your customer password policy can be tricky because it needs to balance security and convenience. Too much convenience, and you lose security. Too strict, and no one will use it.  

As a managed service provider (MSP), how do you create password policies that work for everyone? First, let’s look at some key elements that go into creating a comprehensive policy.

[SECURITY | 4 MIN READ]  Managed services providers (MSPs) hold access credentials for hundreds of thousands of customer systems. These credentials are “keys to the kingdom” and provide access at various levels to networks, devices, applications, and even data.