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Passportal Partner Success Story
Self-Service Password Resets FTW! (For The "Win"xnet)
Winxnet Significantly Decreased Support Tickets with Passportal Blink

 

Password reset tickets are frustrating for clients, and become time consuming distractions for technicians which take away valuable time that could be dedicated to more profitable initiatives. This problem is faced by technicians daily and is compounded by the frustration clients experience when they can’t remember their password.  

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This was the harsh reality for Winxnet, an IT consulting firm and Managed Service Provider located in Portland Maine. Having many of their clients working after-hours, on call technicians would frequently receive calls outside of office hours which were difficult to attend to immediately, and in some cases, service requests would be left until the next business day, leaving clients locked out of their computers and unable to work.

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To find out more about how Winxnet decreased their support tickets with Passportal Blink, fill out the following form.

 

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