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Password Management In Network Security

Securely manage customers’ network password credentials

Password Management In Network Security
Password Management In Network Security

Help ensure network security with reliable password management

As a managed services provider (MSP), you know it’s important for your customers to have secure passwords for their company networks. Network security isn’t only about internet access. Unauthorized users could access a range of data and devices, potentially stealing sensitive data or shutting down business productivity. 

SolarWinds® Passportal™ for password management is designed to help MSPs provide and maintain secure access for client networks more easily. Passportal makes it straightforward to follow best practices around network security—such as changing passwords regularly, changing default passwords, and storing passwords in a safe location. With Passportal, MSPs are equipped to help prevent password breaches that could put their customers at risk.

Integrate user permissions and network documentation into a single console

Using Passportal + Documentation Manager  as your network password solution also helps you simplify documentation by following MSP-proven guidelines. It is designed to streamline the technicians’ day by placing essential documentation at their fingertips using ready-made templates to standardize service delivery and expedite issues.

Passportal’s user-friendly vault means you can access your clients’ network data all in one place. Client knowledge doesn’t live in a specific technician’s computer—the customer documentation you need is retained in the Passportal console. You have the information and records you need to protect your clients’ networks and show compliance.
 

Password Management In Network Security
Password Management In Network Security

Automatically create new passwords and implement changes across your network

A critical component to your password manager is the ability to change network credentials promptly. Many business changes could affect a customer’s network security, from a fired employee to a known data breach. MSPs need to be able to deactivate network passwords quickly or set an automatic password rotation schedule to stay proactive about network security. 

Passportal Windows Directory Service Control allows you to manage passwords that provide access to customer networks . You can also discover and revise passwords across networks, without the need to manually adjust individual workstations. You can customize expiration and reset dates, auto-generate passwords, log password changes for a security audit, and more.
 

Keep track of user access credentials to help ensure security

Passwords protect your customers’ data. A data breach could cost your business money or brand confidence, and it could even create compromising legal issues. To help make sure your customers don’t suffer from a major data breach, you need to monitor employee access histories and automatically assess the strength of your enterprise password configuration. 

Creating and recreating passwords is only the first step in well-rounded MSP password management.  You need to make sure employees know how to access and use their own credentials. 

Fortunately, Passportal’s dashboard includes intuitive controls for user access credentials, including Active Directory credentials. From Passportal’s single dashboard, you can view the complexity and change cycles for all your system passwords—and you can alert your clients about any changes, too.
 

Password Management In Network Security

Get More on Network Password Manager

Frequently Asked Questions

How can I sync my network documentation to Passportal?

Passportal is designed to help you organize and standardize documentation across your customers while putting access control at your fingertips. To help ensure you have the information you need to protect network security across all your customers, you’ll want to document standard operating procedures, installation and licensing records, knowledge base articles, and more. 

Passportal helps you ensure your network documents are relevant by providing templates. Network security documentation should capture a range of information regarding procedures, passwords, licenses, and more—across applications and services (like Active Directory), internet/WAN, LAN/VLAN, wireless, and other relevant network components.
 

Can I implement different credential types on my network?

Any enterprise network designed to be secure will recognize the need for multiple tiers of privileged access, which is why different levels of security require separate password credentials. To establish and manage your credential types, Passportal allows MSPs to view credentials and rapidly implement changes, all from your Passportal dashboard. 

With Passportal, you can establish network service account password categories easily. You can either use SolarWinds preset categories or create your own. From the Settings tab in your Passportal Main Menu, select the Credential Types screen. There, you can manage credentials, add or delete categories, and create new credential types for immediate implementation across your network.
 

How can I reset passwords from my central console?

Busy MSPs may need to manage thousands of individual passwords, in multiple access categories, from multiple clients. Passportal’s client management features allow you to simplify and automate the process of resetting and disabling your passwords. 

From the Clients tab on the Main Menu of your Passportal dashboard, you can view, edit, add, and disable passwords. Multiclient password access allows you to manage separate clients from a drop-down list. Once you have selected a client, you can view and update that client’s passwords, which are automatically categorized based on credential type. With your admin view of each account password, you can view, add, delete, or edit individual passwords.
 

Can network users reset their own passwords?

There are plenty of reasons why your client might wish to change their password from their own mobile device. If time-sensitive operations make it unwise for your client to wait for a ticketed response to password issues, or if they simply forget their password, end-user password reset can keep your business running smoothly. 

For user-end password reset, SolarWinds Blink  is available as a helpful add-on to Passportal. Blink allows clients to reset their own passwords from a mobile app , which means your clients can take action to help avoid potential security compromises and downtime, without having to submit a ticket. Blink allows users to reset their passwords within 60 seconds, with a notification of the password reset automatically sent to the MSP.
 

How do I know Passportal is safe?

Password management software needs to maintain highest industry security standards to help ensure its effectiveness. MSPs cannot run the risk of passwords falling victim to cyber attackers, especially with a master password vault in your hands. That’s why Passportal is SOC 2 Type 1 certified, with built-in automated security monitoring.

Each password stored with SolarWinds Passportal is protected in transit by 2048-bit RSA keys—and at rest using over 300 different rounds of 256-bit symmetric encryption—with six different randomly generated keys. The unique organization key is the final step in unencrypting data for view within the browser. For more information about our security infrastructure and practices, check the Security Statement.
 

How can I sync my network documentation to Passportal?

Passportal is designed to help you organize and standardize documentation across your customers while putting access control at your fingertips. To help ensure you have the information you need to protect network security across all your customers, you’ll want to document standard operating procedures, installation and licensing records, knowledge base articles, and more. 

Passportal helps you ensure your network documents are relevant by providing templates. Network security documentation should capture a range of information regarding procedures, passwords, licenses, and more—across applications and services (like Active Directory), internet/WAN, LAN/VLAN, wireless, and other relevant network components.
 

Can I implement different credential types on my network?

Any enterprise network designed to be secure will recognize the need for multiple tiers of privileged access, which is why different levels of security require separate password credentials. To establish and manage your credential types, Passportal allows MSPs to view credentials and rapidly implement changes, all from your Passportal dashboard. 

With Passportal, you can establish network service account password categories easily. You can either use SolarWinds preset categories or create your own. From the Settings tab in your Passportal Main Menu, select the Credential Types screen. There, you can manage credentials, add or delete categories, and create new credential types for immediate implementation across your network.
 

How can I reset passwords from my central console?

Busy MSPs may need to manage thousands of individual passwords, in multiple access categories, from multiple clients. Passportal’s client management features allow you to simplify and automate the process of resetting and disabling your passwords. 

From the Clients tab on the Main Menu of your Passportal dashboard, you can view, edit, add, and disable passwords. Multiclient password access allows you to manage separate clients from a drop-down list. Once you have selected a client, you can view and update that client’s passwords, which are automatically categorized based on credential type. With your admin view of each account password, you can view, add, delete, or edit individual passwords.
 

Can network users reset their own passwords?

There are plenty of reasons why your client might wish to change their password from their own mobile device. If time-sensitive operations make it unwise for your client to wait for a ticketed response to password issues, or if they simply forget their password, end-user password reset can keep your business running smoothly. 

For user-end password reset, SolarWinds Blink  is available as a helpful add-on to Passportal. Blink allows clients to reset their own passwords from a mobile app , which means your clients can take action to help avoid potential security compromises and downtime, without having to submit a ticket. Blink allows users to reset their passwords within 60 seconds, with a notification of the password reset automatically sent to the MSP.
 

How do I know Passportal is safe?

Password management software needs to maintain highest industry security standards to help ensure its effectiveness. MSPs cannot run the risk of passwords falling victim to cyber attackers, especially with a master password vault in your hands. That’s why Passportal is SOC 2 Type 1 certified, with built-in automated security monitoring.

Each password stored with SolarWinds Passportal is protected in transit by 2048-bit RSA keys—and at rest using over 300 different rounds of 256-bit symmetric encryption—with six different randomly generated keys. The unique organization key is the final step in unencrypting data for view within the browser. For more information about our security infrastructure and practices, check the Security Statement.
 

Manage passwords for all your clients’ networks

SolarWinds® Passportal™

  • Manage all user access credentials from a single dashboard
  • Implement password changes across your whole network at once
  • Centralize network documentation into Passportal