Standardized client documentation

Share client knowledge easier and align your technicians with a single source of truth

Faster incident resolution

Save time by placing knowledge at technicians’ fingertips

Consistent service

Deliver dependable service to your entire client base, regardless of technician availability or turnover
Manage clients

Manage client knowledge

Passportal + Documentation Manager allows you to:

  • Define your standard operating procedures
  • Standardize your structured MSP documentation across clients
  • Give techs the access they need when they need it
Make information sharing easier

Make information sharing easier

Empower the whole team to successfully solve issues with a centralized location for client information. Allow technicians to quickly see previous configurations, and how they have changed over time.

Reduce your support load

Reduce your support load

Cut down the time spent handling common, often menial, requests with documents your technicians can easily access and send straight to your clients.

Comprehensive documentation management

Comprehensive documentation management

Here are just a few things included in Passportal’s advanced documentation capabilities:

  • Both standard built-in and custom flexible templates
  • Unlimited documentation
  • Free-form digital article editor
  • Per-document access control’
  • Asset management
  • Full item version control

That’s not all, book a demo to learn more.

Make sure your info is where you need it—all in one place

Share knowledge to the right people, at the right time.

Frequently asked questions

What is the importance of IT documentation management?

What is the importance of IT documentation management?

Maintaining a consistent service delivery can be an excruciating effort without an IT documentation management solution in place. If you want to keep incident resolution time at a minimum level, you simply need an effective tool for standardizing and managing your client IT documentation.

Is Passportal Documentation Manager an extension of Passportal or a standalone tool?

Is Passportal Documentation Manager an extension of Passportal or a standalone tool?

The advanced documentation capabilities are a core part of Passportal.

How does Passportal differ from other MSP IT documentation software?

How does Passportal differ from other MSP IT documentation software?

Besides providing essential documentation management capabilities, Passportal also remains a top-class privileged access management solution, which is not the case for many other documentation management competitors on the market.

What are the MSP documentation templates available in Passportal?

What are the MSP documentation templates available in Passportal?

Templates are a great way to create standardized, easy-to-use IT knowledge, allowing technicians to create uniform documentation across all your clients quickly and efficiently. Each of the default templates can be customized or you can create your own custom templates.