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Automated Password Reset Tool

Increase productivity with an automated password reset tool

Automated Password Reset Tool
Automated Password Reset Tool 1

Automate password resets to increase productivity and reduce frustration

When users lose or forget their passwords to business-critical accounts, their productivity comes to a standstill until they regain access. Without an automated password reset tool, the process of resetting a password can be lengthy. The customer’s employee may need to contact their managed services provider (MSP), then a technician needs to pause work to assist with the password reset instead of focusing on other important matters. This process can waste valuable time and cause frustration on both ends. Luckily, it can be avoided with the aid of an automated password reset tool. 

SolarWinds® Passportal™ is a password management solution for MSPs and their customers that includes Blink, a self-service password reset mobile app. In addition to safely storing customer passwords in a password vault for business, Blink makes it easy for customers’ employees to autonomously reset their passwords typically within minutes without needing to create a service ticket and interrupt technicians. That means greater productivity for everyone involved.

Empower users to autonomously reset passwords across platforms

A high-quality automated password reset tool can allow users to autonomously reset their passwords across the various platforms that they use as part of their day-to-day work. 

In addition to its regular automated password reset abilities, SolarWinds Passportal comes with an add-on feature called Blink that expands those capabilities further. Blink is a self-service password reset integration that lets users reset their Microsoft login passwords typically in under a minute. With SolarWinds® Passportal™ plus Blink, you gain a self-service password reset tool for Active Directory, Windows, Azure AD, and Microsoft 365. That empowers users to perform their own password resets without needing to contact their MSP.

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Add a layer of security to customer password resets

When it comes to resetting passwords, there is nothing more important than ensuring the entire process is secure and no one other than the user can change their passwords. It is also important that a lost or forgotten password does not cause a user’s work to come to a standstill because they have to get in touch with an IT tech to verify their identity before they can change the password. 

Passportal can be complemented with the Blink app, which helps clients’ employees safely regain access to their accounts typically within minutes. Passportal Blink is designed to speed the reset process but is also built with security in mind—it removes the possibility of human error in the password reset process by eliminating the need for a human technician to be involved. In addition, Blink prevents both IT technicians and MSPs from seeing users’ credentials.

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Frequently Asked Questions

What is an automated password reset tool?

An automated password reset tool, also called a self-service password reset solution, is a platform that allows users within an organization to automatically reset the passwords to their various accounts on their own. With a self-service tool, they can reset passwords without needing to create a service ticket or engage with an IT technician.

An automated password reset tool is often useful simply because a user forgot his/her password. The tool can help them reset the password and can also be used in case of an automatic lockdown after too many incorrect password attempts. These scenarios require the involvement of a technician if an MSP doesn’t have an automated password reset tool.
 

Why is automated password reset important?

Having an automated password reset solution benefits both MSPs and their customers. The truth is that while lost or forgotten passwords may seem like a minor inconvenience on an individual scale, they can quickly become a significant impediment to productivity when multiplied across many employees. Not only will an MSP’s customers see a reduction in productivity from their employees because they are locked out of their accounts, MSPs themselves will find their own technicians devoting time and energy to password resets instead of working on other important tasks. 

With a cross platform password manager that offers self-service password resets, you can gain benefits that include: 

  • Empowering users and reducing frustration
  • Increasing user uptime and productivity
  • Giving users the ability to access their accounts around the clock
  • Saving your technicians time
  • Preserving security

How do users reset their own password?

An automated password reset tool allows users to reset their own passwords through an automated platform. This platform is typically a password manager. 

In a typical reset scenario, an employee realizes they have lost or forgotten their password. Instead of putting in a service ticket for their MSP, the employee opens their automated password reset application. They are then asked to positively establish their identity. This might be done through biometrics, by answering questions that they set when first creating the password, or even through multi-factor authentication. Once the employee has established their identity, they can either have a new password generated for them or they can create their own new password. Once the password has been reset, they can get back to work immediately.
 

How safe is a password reset tool?

Automated password reset tools are designed to be secure. In fact, they are much more secure than the alternative options for resetting your password, like contacting your IT technician. 

With an automated password reset tool, the user has the power over their own passwords without needing to involve a middleman. The tools typically require multiple identification factors that can include security questions, biometrics (like fingerprints), codes sent to a secondary device, and more. These are designed to help ensure that the only person resetting a user’s password is the user themselves. 

When employees use an automated password reset tool to change their passwords, they should feel confident knowing that no one—not even their MSP—will be able to access their passwords.
 

What is an automated password reset tool?

An automated password reset tool, also called a self-service password reset solution, is a platform that allows users within an organization to automatically reset the passwords to their various accounts on their own. With a self-service tool, they can reset passwords without needing to create a service ticket or engage with an IT technician.

An automated password reset tool is often useful simply because a user forgot his/her password. The tool can help them reset the password and can also be used in case of an automatic lockdown after too many incorrect password attempts. These scenarios require the involvement of a technician if an MSP doesn’t have an automated password reset tool.
 

Why is automated password reset important?

Having an automated password reset solution benefits both MSPs and their customers. The truth is that while lost or forgotten passwords may seem like a minor inconvenience on an individual scale, they can quickly become a significant impediment to productivity when multiplied across many employees. Not only will an MSP’s customers see a reduction in productivity from their employees because they are locked out of their accounts, MSPs themselves will find their own technicians devoting time and energy to password resets instead of working on other important tasks. 

With a cross platform password manager that offers self-service password resets, you can gain benefits that include: 

  • Empowering users and reducing frustration
  • Increasing user uptime and productivity
  • Giving users the ability to access their accounts around the clock
  • Saving your technicians time
  • Preserving security

How do users reset their own password?

An automated password reset tool allows users to reset their own passwords through an automated platform. This platform is typically a password manager. 

In a typical reset scenario, an employee realizes they have lost or forgotten their password. Instead of putting in a service ticket for their MSP, the employee opens their automated password reset application. They are then asked to positively establish their identity. This might be done through biometrics, by answering questions that they set when first creating the password, or even through multi-factor authentication. Once the employee has established their identity, they can either have a new password generated for them or they can create their own new password. Once the password has been reset, they can get back to work immediately.
 

How safe is a password reset tool?

Automated password reset tools are designed to be secure. In fact, they are much more secure than the alternative options for resetting your password, like contacting your IT technician. 

With an automated password reset tool, the user has the power over their own passwords without needing to involve a middleman. The tools typically require multiple identification factors that can include security questions, biometrics (like fingerprints), codes sent to a secondary device, and more. These are designed to help ensure that the only person resetting a user’s password is the user themselves. 

When employees use an automated password reset tool to change their passwords, they should feel confident knowing that no one—not even their MSP—will be able to access their passwords.
 

Increase productivity and improve security by using an automated password reset tool

SolarWinds® Passportal™ Blink

  • Let users reset their passwords on their own typically within minutes
  • Reduce cybersecurity risks by eliminating the middleman in password resets
  • Reset passwords across various platforms, including Microsoft Active Directory, Azure ID, Microsoft 365, and Windows