N-able Passportal Documentation Manager Bring documentation management into focus for your MSP
Help your technical team work smarter and faster with a fully integrated IT documentation management platform
KEY FEATURESBuilt-In Documentation, Integrated with Password Management
Standardize Client Documentation
Share client knowledge easier and gain mindshare across technicians through a single source of truth.
Shorten Client Incident Resolution
Standardize service delivery and expedite issue resolution by placing knowledge at technicians’ fingertips.
Maintain Consistent Service Delivery
Simplify documentation and enable your team to maintain consistent service delivery across clients, regardless of technician availability or turnover, with MSP-proven guidelines.
BENEFITSMake Documentation Management Easier and More Efficient with Ready-to-Use Templates
Find things faster Manage Client Knowledge
Define your standard operating procedures, standardize your structured MSP documentation across all clients, and provide seamless access to the knowledge technicians need, when they need it.
Make documents accessibleSimplify Knowledge Sharing
Empower the whole team to successfully solve issues with a centralized location for client information. With version control, any technician can quickly see previous configurations and how they have changed over time.
Get rid of wasted timeAlleviate Support Load
Reduce time spent handling common requests, such as setting up email on a new smart phone or connecting to the IT system, with documents your technicians can easily access and send straight to your clients.
Additional FeaturesMore than Just Another Documentation Manager
- Standard built-in templates
- Custom flexible templates
- Convenient drag-and-drop bulk file upload
- Unlimited documentation
- Free-form digital article editor
- Relationship mapping between items
- Per-document access control
- Asset management
- Web domain tracking
- SSL certificate tracking
- Audit history
- Full item version control
- Interface branding