Dee Cater is the Product Marketing Manager for ConntectWise Control®. ConnectWise is a software company that connects technology teams to the solutions, services and resources necessary for success. ConnectWise's award-winning business management platform automates the full life-cycle of technology service delivery, from sales and service to project tracking and back-office functions, for more than 22,000 partners in more than 70 countries.
ConnectWise believes in an open ecosystem, the power of choice and providing a single pane of glass view. With more than 35 years of experience, ConnectWise software solutions deliver the support companies want at each step of their business journey.
Having strong security protocols baked into your remote services is critical to success. But sometimes what’s available in your existing solution isn’t enough. Passportal's Ocular™ + docs integration is a dynamic combination that adds password protection and documentation management to the roster of security features in ConnectWise Control®.
In this article, I’ll explain how it works to help technology teams close more tickets faster without sacrificing safety for technicians and their end users/end points.
The integration is all about efficiency and removing unnecessary clicks to get the information needed. It allows technicians (hosts) to access credentials securely without having to leave the session, resulting in quicker issue resolution and increased efficiency and security. Control over which passwords the technicians have access to is achieved through security groups within the Passportal Ocular™ + docs platform.
Saving time and getting more work done is an excellent goal for resilient technology solution providers (TSPs), but security will always be paramount. Ocular™ + docs offers military-grade password, data, documentation management, and more. System admins can leverage Ocular™ + docs platform to control technicians access depending on role level. Ocular™ + docs also allows for password protected remote access.
Another great way for technician control is to enable is the reporting features with Ocular™ + docs and ConnectWise Control. Technicians are able to view reporting from a single-pane-of-glass view, with the sessions being logged in the Ocular™ + docs platform. Coupled with ConnectWise Control’s reporting capabilities, techs will have everything they need at their fingertips to work more efficiently and effectively.
Dee Carter, ConnectWise Control® Product Marketing Manager